Refund policy

1. Voluntary 30-Day Returns

We offer a voluntary 30-day return period from the date your order is delivered.

To be eligible for a return, items must:

Be unworn, unwashed, and unused
Have all original tags attached
Include original packaging
Have intact hygiene liners and protective seals, where applicable

Items that do not meet these conditions may be refused or refunded at a reduced amount.

2. Hygiene & Activewear

For hygiene and health protection reasons, we cannot accept returns of:

Items with removed or damaged hygiene liners
Items that show signs of wear, washing, perfume, deodorant, makeup stains, or other marks
Items that have been worn for training, exercise, or daily use
Intimate or close-fitting garments that have been tried on without underwear

This restriction does not apply if the item is faulty, damaged, or incorrect on arrival.

3. Faulty, Damaged, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 5 working days of delivery.

Please include:

Your order number
A description of the issue
Clear photos of the item and packaging

If the item is confirmed as faulty or incorrect, we will provide a replacement or refund at no cost to you.

4. How to Start a Return

To start a return, please contact us through our return request page or customer support.

You must submit your return request within the applicable return window and include your order number and the item or items you wish to return.

Once your return request is submitted, you will receive instructions on how and where to send your item.

Returns sent without following the instructions provided may be delayed or may not be eligible for a refund.

5. Return Shipping Costs

Unless the item is faulty or we made an error, customers are responsible for return shipping costs.

We recommend using a tracked shipping service. We are not responsible for returns that are lost in transit if sent without tracking.

If your original order qualified for free shipping over 100.- and the returned items reduce your final order value below 100.-, the original shipping cost may be deducted from your refund.

6. Refunds

Once your return is received and inspected:

Approved refunds will be issued to your original payment method
Please allow 5–10 business days for the refund to appear, depending on your bank or card provider

Original shipping charges are non-refundable unless the return is due to our error or a faulty item.

7. Exchanges

We do not process direct exchanges. If you would like a different size, color, or item, please return your original purchase and place a new order.

8. Non-Returnable Items

Certain items may be marked as non-returnable. These items cannot be returned unless faulty, damaged, or incorrect.

9. Refused Deliveries & Unclaimed Packages

If a package is refused or not collected and returned to us, we may deduct return shipping and handling costs from your refund.

10. Lost Parcels

Once your order has been handed to the shipping carrier, transit is outside of our direct control.

If your parcel is lost, please contact us and we will open an investigation with the carrier. Where the carrier confirms the parcel is lost, we will provide a replacement or refund.