Terms of service

Overview

Welcome to meriphora.

These Terms and Conditions govern the use of this website and the purchase of products from meriphora. The terms “we”, “us” and “our” refer to meriphora.

meriphora operates this online store and website, including all related information, content, features, tools, products and services, in order to provide customers with a curated shopping experience.

This store is powered by Shopify, which enables us to provide our online store and related services.

By visiting, interacting with, or purchasing from our website, you agree to be bound by these Terms and Conditions, together with our Privacy Policy, Cookie Policy, Shipping Conditions, and Returns & Refunds Policy.

If you do not agree with these Terms, you should not access, use, or purchase from our website.

Owner and Contact Information

meriphora by NAVGRAPHY
Neumattstrasse 11
5070 Frick
Switzerland

Email: support@meriphora.com

1. Access and Account

By using this website, you confirm that you are at least the age of majority in your place of residence or that you have permission from a parent or legal guardian.

To use certain features of our website, including placing orders, you may be required to provide information such as your name, email address, billing address, shipping address, payment information, and other details necessary to process your purchase.

You agree that all information you provide is accurate, complete, and up to date.

You are responsible for maintaining the confidentiality of your account details and for all activity that occurs under your account.

You may not transfer, sell, assign, or share your account with another person without our permission.

2. Our Products

We make every effort to display our products as accurately as possible.

However, product colors, textures, fit, and appearance may vary depending on your device, screen settings, lighting, and other technical factors.

We do not guarantee that the appearance, color, fit, or quality of any product will exactly match how it appears on your screen.

All product descriptions, prices, availability, and images are subject to change at any time without notice.

We reserve the right to discontinue products, limit quantities, or refuse sales to any person, geographic region, or jurisdiction at our discretion.

3. Orders

When you place an order, you make an offer to purchase the selected products.

Your order is only accepted once we confirm the order and process your payment.

We reserve the right to accept, refuse, cancel, or limit any order at our discretion, including after an order has been submitted.

If we make changes to or cancel an order, we will attempt to notify you using the contact details provided at checkout.

Please review your order carefully before submitting it. Once an order has been accepted or processed, we may not be able to accommodate cancellation or change requests.

Products purchased from meriphora are intended for personal and household use only and may not be purchased for commercial resale without our written consent.

4. Prices and Billing

Prices, discounts, promotions, and offers are subject to change without notice.

The price charged for a product will be the price shown at the time your order is placed, unless there is an obvious error.

Unless otherwise stated, prices do not include shipping fees, taxes, customs duties, import charges, or other additional costs.

You agree to provide current, complete, and accurate billing and payment information for all purchases.

You confirm that you are authorized to use the payment method provided and that the payment information submitted is true and complete.

If your payment cannot be processed, we may cancel or delay your order.

5. Shipping and Delivery

Shipping and delivery times are estimates only and are not guaranteed.

We are not responsible for delays caused by shipping carriers, customs, incorrect address information, public holidays, high-demand periods, or events outside our control.

Once your order has been handed over to the shipping carrier, transit is outside of our direct control.

Please refer to our Shipping Conditions for more information about delivery times, shipping costs, free shipping thresholds, unclaimed packages, and refused deliveries.

6. Returns and Refunds

Returns and refunds are handled according to our Returns & Refunds Policy.

We offer a voluntary 30-day return period from the date your order is delivered, provided that the item meets our return conditions.

Returned items must be unworn, unwashed, unused, with original tags attached and original packaging included.

For hygiene reasons, certain close-fitting or intimate items may not be eligible for return if hygiene liners, protective seals, or product condition requirements are not met.

Original shipping charges are non-refundable unless the return is due to our error or a faulty item.

7. Intellectual Property

All content on this website, including text, images, graphics, logos, product names, designs, videos, icons, layout, and brand elements, is owned by meriphora, NAVGRAPHY, its licensors, or relevant third-party providers.

You may use this website for personal, non-commercial purposes only.

You may not copy, reproduce, distribute, modify, publish, display, sell, or exploit any content from this website without our prior written consent.

The meriphora name, logo, product names, designs, and slogans are trademarks or brand assets of meriphora and may not be used without permission.

8. Optional Third-Party Tools

Our website may provide access to third-party tools, features, integrations, or services that we do not fully control.

Such tools are provided “as is” and “as available” without warranties of any kind.

Your use of third-party tools is at your own discretion and risk. You should review the terms and policies of the relevant third-party provider before using such tools.

We may add, remove, or change third-party tools or features at any time.

9. Third-Party Links

Our website may contain links to third-party websites, services, platforms, or content.

We are not responsible for the accuracy, availability, safety, or content of third-party websites.

If you access third-party websites or services, you do so at your own risk.

Any purchases, interactions, or disputes with third parties are solely between you and the relevant third party.

10. Relationship with Shopify

meriphora is powered by Shopify, which enables us to operate our online store.

However, any sale or purchase made through this store is made directly between you and meriphora.

By using this website, you acknowledge that Shopify is not responsible for any aspect of the sale between you and meriphora, including any injury, damage, loss, refund, return, delivery issue, or product-related claim.

You release Shopify and its affiliates from any claims, damages, or liabilities arising from transactions with meriphora.

11. Privacy and Cookies

Your use of this website is also subject to our Privacy Policy and Cookie Policy.

We may collect and process personal data in order to operate our store, process orders, provide customer support, improve our services, display product reviews, manage ambassador or affiliate programs, analyze website performance, and run advertising or conversion tracking.

Third-party services we may use include Shopify, Judge.me, UpPromote, Orange analytics, Meta ads conversion tracking including Meta Pixel, TikTok conversion tracking including TikTok Pixel, and TikTok Advanced Matching.

Some of these services may use cookies, trackers, pixels, or similar technologies. Where required by law, such technologies are only used after your consent.

For more information, please review our Privacy Policy and Cookie Policy.

12. Reviews, Feedback and User Content

If you submit reviews, feedback, comments, images, suggestions, or other content to meriphora, you grant us the right to use, reproduce, display, publish, edit, translate, distribute, and promote such content for business, marketing, and service-related purposes.

You confirm that any content you submit is accurate, lawful, and does not violate the rights of any third party.

We may remove, edit, or reject content that we consider unlawful, misleading, offensive, inappropriate, or in violation of these Terms.

We are not required to keep your feedback confidential, compensate you for it, or respond to it.

13. Errors, Inaccuracies and Omissions

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, availability, promotions, shipping costs, delivery times, or other details.

We reserve the right to correct errors, update information, change prices, or cancel orders at any time without prior notice, including after an order has been submitted.

If an order is cancelled due to an error, we will issue a refund for any amount already paid.

14. Prohibited Uses

You may not use this website or our services for unlawful, fraudulent, abusive, or malicious purposes.

You may not use this website to violate applicable laws, infringe intellectual property rights, submit false information, transmit malware, interfere with website security, scrape or extract data without permission, spam, phish, impersonate others, harass others, or misuse automated systems, bots, crawlers, scraping tools, or agentic AI tools.

We reserve the right to suspend, block, or terminate access to our website if we believe these Terms have been violated.

15. Automated Access and Agents

No automated system, software, bot, crawler, scraper, agent, or AI-based tool may access, interact with, or use our website in a way that violates these Terms or bypasses our security, consent, or access controls.

Any automated tool that accesses our website must clearly identify itself and must not conceal or misrepresent its nature.

We may restrict, block, or limit automated access at any time.

16. Disclaimer of Warranties

This website and all products and services offered through it are provided on an “as is” and “as available” basis.

To the fullest extent permitted by law, we do not guarantee that the website will be uninterrupted, secure, or error-free, that product information will always be complete, accurate, or current, that products will meet your personal expectations, or that any errors will be corrected immediately.

Nothing in these Terms excludes any mandatory rights you may have under applicable consumer protection law.

17. Limitation of Liability

To the fullest extent permitted by law, meriphora, NAVGRAPHY, Shopify, and our partners, directors, employees, contractors, service providers, affiliates, or licensors shall not be liable for indirect, incidental, special, consequential, punitive, or similar damages.

This includes, but is not limited to, loss of profits, loss of revenue, loss of data, loss of savings, replacement costs, or damages arising from your use of the website, products, services, third-party tools, or linked websites.

Our liability is limited to the maximum extent permitted by applicable law.

18. Indemnification

You agree to indemnify and hold harmless meriphora, NAVGRAPHY, Shopify, our affiliates, partners, employees, contractors, service providers, and licensors from any claims, losses, liabilities, damages, costs, or expenses arising from your breach of these Terms, your violation of any law or third-party rights, your misuse of the website or services, or any content, feedback, or information you provide.

19. Termination

We may suspend or terminate your access to the website or services at any time if we believe you have violated these Terms or applicable law.

Termination does not affect any obligations or liabilities incurred before the termination date.

Sections relating to intellectual property, feedback, limitation of liability, indemnification, privacy, governing law, and other provisions that by their nature should survive termination will continue to apply.

20. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, the remaining provisions will remain valid and enforceable.

The invalid provision will be limited or removed to the minimum extent necessary.

21. Waiver and Entire Agreement

Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

These Terms, together with any policies referenced on this website, form the entire agreement between you and MERIPHORA regarding your use of the website and services.

22. Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent.

We may assign, transfer, or delegate our rights and obligations under these Terms without notice or consent, where permitted by law.

23. Governing Law and Jurisdiction

These Terms shall be governed by the laws of Switzerland, unless mandatory consumer protection laws in your country of residence provide otherwise.

Any disputes shall be subject to the competent courts of Switzerland, unless applicable consumer protection law grants you the right to bring a claim in another jurisdiction.